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AI Deployment Manager, Scale

Customer Success · Full-time · Remote

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SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of making life multiplanetary and expanding consciousness to the stars.

SpaceXSI is building Super Intelligence to help humanity understand the universe. Our teams are building the full Super Intelligence stack: from our Colossus supercomputers, to Grok models, to our suite of applications, including Grok Bot, Grok Build, Grok Imagine, Grok Voice, and X. We're creating a powerful flywheel where more compute trains better models, better models power more useful products, and what we learn from people using those products shapes what we build next.


About SpaceXAI

SpaceXAI builds the vertically integrated stack for useful AI: models, the products people work in every day, and the compute underneath. We're Cursor + Grok as one company: Grok Build (Cursor) for engineering in real codebases, Grok Bot for autonomous knowledge work, and Grok when you want to steer the result. Same intelligence layer; not a coding-only tool company.

We're a flat, talent-dense team that likes truth-seeking, sharp debate, and shipping.

About the role

This is a founding seat on our Scale team. You'll help define how SpaceXAI partners with thousands of customers at once: which accounts get a person, which get a program, and what great looks like for both.

You'll cover a portfolio of fast-growing customers, from startups to established companies. About half your time goes to a named book of roughly 100 high-potential accounts, a quarter to a shared pool of accounts the team covers together, and a quarter to building programs that reach the entire portfolio. You're measured on retention and consumption across all of it.

What you'll do

  • Own retention and consumption for ~100 named accounts, helping them get real value from Grok Build, Grok Bot, and the rest of the SpaceXAI stack, and partnering with Account Executives on renewals and expansion

  • Cover a shared pool of accounts alongside the team, stepping in where usage, risk, or opportunity calls for it

  • Build repeatable programs (workshops, office hours, onboarding, campaigns) that scale across the whole portfolio

  • Lead conversations with engineers, business teams, and executives about how AI changes the way they work

  • Use account health, usage data, and AI agents to decide where your time matters most

  • Bring the customer's voice back to Product and Engineering and help shape what we build

You may be a fit if

  • You've helped build a scaled or digital customer motion from the ground up, or been an early member of a team that defined how it works

  • You've managed a large book of accounts in a post-sales role and can point to the impact, like growing usage, protecting revenue, or being recognized as a top performer

  • You come from SaaS, developer tools, AI, or a closely related space

  • You're technical enough to earn credibility with engineering teams, and just as comfortable with business users and executives

  • You know when to go deep on one account and when to solve a problem once for a hundred

  • You've built playbooks or tools other people rely on

  • You use AI in your own work every day

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