Refunds
How refund reviews work and how to contact support.
Do subscriptions renew automatically?
Yes. Paid plans renew automatically at the end of each billing period unless you cancel before the renewal date. Canceling stops future charges. It does not refund a charge that has already been processed.
See how to cancel your subscription. Full terms are in the Terms of Service.
When am I eligible for a refund? (Individual plans)
These rules cover individual plans billed through cursor.com: the legacy Pro, Pro+, and Ultra plans, monthly and annual. For a plan on The X Subscription, see Invoices & Refunds in the SpaceXSI documentation.
You may qualify for a refund on your most recent subscription payment if both of these are true:
- The charge was made within the last 14 days
- You have not used the subscription during that billing period
We'll review your account to confirm eligibility. If eligible, we can cancel your subscription and refund that payment. Refunds return to your original payment method within 5-10 business days.
Outside the 14-day window, or with usage during the period, that payment is generally not refundable and you are committed for the current billing period. You can still cancel to stop future renewal charges.
This policy does not limit any rights you may have under applicable consumer protection laws.
Do I get a prorated refund when I upgrade my plan?
It depends on your usage. If some of your included usage is left, a matching share of what you paid is credited automatically when you upgrade. If you've already used it all, you'll owe the full price of the new plan.
This applies to upgrades between legacy individual plans (Pro to Pro+, Pro+ to Ultra) and to moving from a legacy individual plan to a team, on monthly and yearly plans.
For upgrade steps, see How do I change plans on a legacy Cursor plan?.
Time left in your billing period is not a factor. The credit is based only on unused included usage.
Can I get a prorated refund or credit if I downgrade mid-cycle?
No. Cursor does not issue prorated refunds when you downgrade an active subscription that already has usage during the current billing period.
If you downgrade or cancel after using part of your plan, these are your self-serve options:
- Cancel: Stops future renewal charges. You keep paid access until the current billing period ends. See Cancel your subscription.
- Schedule a downgrade: Keeps your current plan until the period ends, then switches to the lower plan at the next renewal. See How do I change plans on a legacy Cursor plan?.
Refund reviews still follow the 14-day eligibility rules above. A downgrade alone does not qualify for a partial credit on the current cycle.
Which details should I include in a refund request?
Contact support while signed in to your Cursor account. Include these details so we can verify your account quickly:
- The email on your Cursor account
- The charge amount and date
- Invoice ID or receipt, if available
- A short description of what looks incorrect
What refund language is publicly documented for Teams?
Teams documentation states billing adjustments can appear as credit on a future invoice, and that removed members who already used credits keep the seat occupied until cycle end.
This page only reflects that public guidance. If you need a decision on a specific charge, contact support.
Can I cancel even if I am requesting a refund?
Yes. You can cancel to stop future renewal charges. Cancellation keeps paid access until the end of your current billing period.
Are on-demand or top-up charges refundable?
On-demand and fast-request charges for usage you have already consumed are not refundable. The same goes for prepaid credit you've already spent on The X Subscription. This is separate from the subscription refund above.
If you are unsure about a charge, contact support and we can review it with you.
What if I subscribed through the iOS app?
Apple is the merchant of record for in-app purchases, so Cursor can't issue refunds for them. For refunds on an in-app subscription, use Apple's Subscriptions and billing support. See Subscribe from the iOS app for more details. Grok Bot subscriptions bought in the iOS app are the one case handled for you: switching to The X Subscription cancels them and refunds unused time.
What if I subscribed through the Android app?
Google is the merchant of record for in-app purchases made in the Grok Bot Android app, so Cursor can't issue refunds for them on request. For refunds on an in-app subscription, use Google Play's refund support. See Subscribe from the Android app for more details.
What is refunded when I switch to The X Subscription?
The Cursor, SuperGrok, and paid X Premium subscriptions you combine are cancelled at checkout with an automatic prorated refund for unused time. Grok Bot subscriptions bought in the iOS or Android app are cancelled and refunded for unused time too. A Cursor subscription billed through the Apple App Store is the exception: cancel it yourself and request any refund from Apple. Any on-demand usage not yet invoiced is billed in one final invoice when you switch, and the switch waits until it's paid. See Invoices & Refunds.
I did not authorize this charge. What should I do?
If you see a charge you do not recognize, contact support. Include the charge amount, date, and the last four digits of the card that was charged. We will investigate the account activity.
We encourage you to contact us first so we can resolve the issue directly. Filing a chargeback with your bank may result in delays and could affect your account status while the dispute is under review.