Payment issues

Troubleshoot failed payments and card issues during billing checkout.

How do I troubleshoot a failed payment?

1. Retry from cursor.com/dashboard/billing
2. Open Manage Subscription and confirm your card number, expiry, CVC, and billing address
3. Try a different credit or debit card
4. Contact your bank to confirm online charges are enabled for this transaction

How do I update my payment method before retrying?

1. Go to cursor.com/dashboard/billing
2. Click Manage Subscription
3. Update the default card in the Stripe billing portal
4. Retry the payment

What if payment succeeds but my plan is still unchanged?

Use payment completed but plan not updated for a focused checklist.

What details should I send support for payment issues?

Contact support while signed in to your Cursor account and include:

• The account email used for purchase
• The charge amount and date
• A receipt, invoice, or transaction ID
• A screenshot of your current plan in the dashboard

Related

• Billing and payments
• Payment completed but plan not updated
• Invoices
• Pricing and plans