# Refunds

How refund reviews work and how to contact support.

## How do refund reviews work?

Refunds are reviewed case by case by the support team. If you were charged unexpectedly, contact support from the account email and include charge details.

For Teams billing, seat and proration adjustments can appear as credits on future invoices instead of direct refunds.

## Which details should I include in a refund request?

Include these details so support can verify your account quickly:

- The email on your Cursor account
- The charge amount and date
- Invoice ID or receipt, if available
- A short description of what looks incorrect

## What refund language is publicly documented for Teams?

Teams documentation states billing adjustments can appear as credit on a future invoice, and that removed members who already used credits keep the seat occupied until cycle end.

This page only reflects that public guidance. If you need a decision on a specific charge, contact support.

## Can I cancel even if I am requesting a refund?

Yes. You can cancel to stop future renewal charges. Cancellation keeps paid access until the end of your current billing period.

## I did not authorize this charge. What should I do?

If you see a charge you do not recognize, contact support through the [help center](https://cursor.com/help.md). Include the charge amount, date, and the last four digits of the card that was charged. We will investigate the account activity.

Do not file a chargeback with your bank before contacting us. Chargebacks can result in your account being suspended.

## Related

- [Cancel your subscription](https://cursor.com/help/account-and-billing/cancel.md)
- [Billing and payments](https://cursor.com/help/account-and-billing/billing.md)
- [Invoices](https://cursor.com/help/account-and-billing/invoices.md)


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