# Payment completed but plan not updated

Use this checklist when payment succeeds but your plan still looks inactive.

## Why can payment succeed before the plan updates?

A short sync delay can happen between payment confirmation and plan activation. In most cases, this resolves within a few minutes.

## What should I check first after payment?

1. Wait a few minutes, then refresh [cursor.com/dashboard](https://cursor.com/dashboard)
2. Check for a payment confirmation email from Cursor or Stripe
3. Sign out and sign back in so your session refreshes plan state
4. Confirm you are signed into the same email that was charged

## What if the plan still shows free after I complete the checklist?

[Contact support](https://cursor.com/help.md) and include:

- The email on your Cursor account
- The payment amount and date
- A payment confirmation or receipt
- A screenshot of your dashboard plan state

## Can this happen when I switch plans or join a team?

Yes. Plan transitions can temporarily show stale billing state while account updates finish.

## Related

- [Troubleshoot payment issues](https://cursor.com/help/account-and-billing/payment-issues.md)
- [Billing and payments](https://cursor.com/help/account-and-billing/billing.md)
- [Pricing and plans](https://cursor.com/help/account-and-billing/pricing.md)


---

## Sitemap

[Overview of all docs pages](/llms.txt)