# Payment issues

Troubleshoot failed payments and card issues during billing checkout.

## How do I troubleshoot a failed payment?

1. Retry from [cursor.com/dashboard](https://cursor.com/dashboard) under **Billing and Invoices**
2. Open **Manage Subscription** and confirm your card number, expiry, CVC, and billing address
3. Try a different credit or debit card
4. Contact your bank to confirm online charges are enabled for this transaction

## How do I update my payment method before retrying?

1. Go to [cursor.com/dashboard](https://cursor.com/dashboard)
2. Open **Billing and Invoices**
3. Click **Manage Subscription**
4. Update the default card in the Stripe billing portal
5. Retry the payment

## What if payment succeeds but my plan is still unchanged?

Use [payment completed but plan not updated](https://cursor.com/help/account-and-billing/payment-not-applied.md) for a focused checklist.

## What details should I send support for payment issues?

Email [hi@cursor.com](mailto:hi@cursor.com) from your account email and include:

- The account email used for purchase
- The charge amount and date
- A receipt, invoice, or transaction ID
- A screenshot of your current plan in the dashboard

## Related

- [Billing and payments](https://cursor.com/help/account-and-billing/billing.md)
- [Payment completed but plan not updated](https://cursor.com/help/account-and-billing/payment-not-applied.md)
- [Invoices](https://cursor.com/help/account-and-billing/invoices.md)
- [Pricing and plans](https://cursor.com/help/account-and-billing/pricing.md)


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